IPSA Business India Pvt. Ltd. hereby issues this public notice for the information of all
customers, dealers, distributors, service partners, project buyers, installers and the general
public regarding the product lifecycle status, warranty applicability and after-sales support
terms of the IPSA Series 30 Smart Door Lock.

1. Discontinuation of IPSA Series 30 Smart Door Lock

IPSA Business India Pvt. Ltd. confirms that the IPSA Series 30 Smart Door Lock was discontinued as part of the Company’s technology upgrade and product lifecycle advancement program.

For all internal and public product-status purposes, the IPSA Series 30 Smart Door Lock shall be treated as discontinued with effect from December 2022.

The last known IPSA billing date for the Series 30 Smart Door Lock was:

26 September 2022

Accordingly, following its discontinuation, IPSA Business India Pvt. Ltd. has not treated the Series 30 Smart Door Lock as an active regular-sale product within its current product portfolio.

2. Dealer Old Stock Clarification

It has come to the notice of IPSA Business India Pvt. Ltd. that certain dealers, retailers, distributors, resellers, or third-party sellers may continue to sell or offer the IPSA Series 30 Smart Door Lock from their existing old stock.

IPSA Business India Pvt. Ltd. hereby clarifies that any sale, resale, offer, commitment, promise, warranty assurance, installation assurance, or after-sales assurance made by any dealer, distributor, retailer, reseller, installer, marketplace seller, or third party after the discontinuation of the IPSA Series 30 Smart Door Lock shall be deemed to have been made from their own old stock and at their sole responsibility.

Such sale shall not create any fresh warranty, extended warranty, renewed warranty, replacement liability, service obligation, or after-sales liability on the part of IPSA Business India Pvt. Ltd.

3. Warranty Position

The IPSA Series 30 Smart Door Lock carried a warranty in accordance with the terms prevailing at the time of sale, calculated from the relevant invoice date and subject to applicable warranty conditions, service registration requirements, product condition, usage conditions, and exclusions.

Since the product was discontinued effective December 2022, and considering the applicable warranty period and product lifecycle status, IPSA Business India Pvt. Ltd. hereby notifies that all warranty obligations, replacement obligations, and complimentary after-sales obligations relating to the IPSA Series 30 Smart Door Lock stand closed with effect from the date of this Public Notice.

Accordingly, no warranty claim, free replacement claim, free service claim, free spare-part claim, installation claim, refund claim, compensation claim, or consequential claim shall be entertained by IPSA Business India Pvt. Ltd. in relation to the IPSA Series 30 Smart Door Lock after the date of this Notice.

4. No Liability for Dealer-Level Commitments

IPSA Business India Pvt. Ltd. shall not be responsible for any warranty, guarantee, service commitment, installation commitment, performance commitment, refund commitment, or replacement commitment made by any dealer, distributor, retailer, reseller, installer, online seller, project supplier, or any third party after the discontinuation of the IPSA Series 30 Smart Door Lock.

Any such commitment, whether oral, written, printed on an invoice, communicated through WhatsApp, email, quotation, website, marketplace listing, catalogue, social media platform, verbal assurance, or any other mode, shall remain the sole responsibility of the person or entity making such commitment.

Customers are advised to verify the product’s active status, warranty eligibility, and service support status directly with IPSA Business India Pvt. Ltd. before purchasing any discontinued or old-stock product from any third party.

5. Paid Service Subject to Spare Availability

Although free warranty and complimentary after-sales obligations for the IPSA Series 30 Smart Door Lock stand closed, IPSA Business India Pvt. Ltd. may, at its sole discretion, provide paid inspection or paid service support only where technically feasible and subject to the availability of relevant spare parts.

Such paid support, if provided, shall be:

5.1. Subject to the availability of compatible spare parts;

5.2. Subject to technical feasibility;

5.3. Subject to applicable service charges, visiting charges, spare-part charges, and applicable taxes;

5.4. Subject to customer approval of the estimated cost; and

5.5. Provided without creating any future warranty, extended support obligation, or recurring service obligation on the part of IPSA Business India Pvt. Ltd.

If spare parts are unavailable, discontinued, incompatible, obsolete, or technically non-serviceable, IPSA Business India Pvt. Ltd. shall have no obligation to repair, replace, upgrade, refund, or compensate in relation to the product.

6. Paid Upgrade Option

Customers using the IPSA Series 30 Smart Door Lock may contact IPSA Business India Pvt. Ltd. regarding available paid upgrade options to newer smart lock models, subject to product availability, technical compatibility, commercial terms, and company policies prevailing at the time of the request.

Any upgrade, if offered, shall be purely on a paid basis and shall not be treated as a warranty replacement, free replacement, product recall, or admission of liability.

7. Exclusions and Non-Coverage

The following shall not be covered under any warranty, free service, or free support for the IPSA Series 30 Smart Door Lock after the date of this Notice:

7.1. Products sold by dealers from old stock after discontinuation;

7.2. Products purchased without a valid IPSA-recognized invoice;

7.3. Products not registered as per the applicable service process;

7.4. Products damaged due to misuse, mishandling, incorrect installation, voltage or battery issues, water ingress, physical damage, tampering, unauthorized repair, or third-party intervention;

7.5. Lock failure arising from non-compatible doors, alignment issues, improper fitting, external accessories, or site conditions;

7.6. Claims based on promises or commitments made by third-party sellers, installers, dealers, or online platforms;

7.7. Claims where spare parts are unavailable or discontinued;

7.8. Claims for refund, compensation, consequential loss, business loss, inconvenience, mental harassment, travel expenses, carpenter charges, door damage, or any indirect damages.

8. Customer Advisory

Customers are advised not to purchase discontinued or old-stock products without first verifying warranty status and after-sales support availability directly with IPSA Business India Pvt. Ltd.

Dealers, distributors, retailers, and resellers are advised not to represent discontinued products as active warranty-backed products of IPSA Business India Pvt. Ltd.

Any person or entity continuing to sell the IPSA Series 30 Smart Door Lock from old stock must clearly inform the purchaser that:

• The product has been discontinued; and

• IPSA Business India Pvt. Ltd. shall not be liable for any fresh warranty or complimentary after-sales obligation.

9. Rights Reserved

IPSA Business India Pvt. Ltd. reserves the right to accept, reject, verify, investigate, or deny any claim relating to the IPSA Series 30 Smart Door Lock based on invoice date, product condition, service registration status, installation records, product lifecycle status, spare-part availability, and applicable company policy.

Nothing contained in this Notice shall be construed as an admission of liability, defect, deficiency in service, product recall, continuing warranty obligation, or acceptance of any third-party commitment.

10. Jurisdiction

All disputes, claims, or proceedings arising in relation to this Notice, the IPSA Series 30 Smart Door Lock, warranty, service, sale, resale, installation, replacement, refund, or after-sales support shall be subject exclusively to the jurisdiction of the competent courts at Delhi, India.

For IPSA Business India Pvt. Ltd.

Authorized Signatory

IPSA Business India Pvt. Ltd.